For non-merchandize products (private lessons, group classes)
Once private lesson appointments are made or group classes are purchased, they can NOT be canceled less than 72 hours BEFORE the start of the private lesson or 7 days BEFORE the start of the group class. No refunds will be issued if canceled less than 72 hours before the start of the lesson or 7 days BEFORE the start of the group class.
For merchandize products, our return and refund policies are as follows:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping costs are non-refundable. If you return a free shipping item, the shipping cost will be deducted from your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded or exchanged.
Customized items (if applicable)
Only standardized items may be refunded or exchanged, unfortunately customized (size, alterations, tailor-made, etc.) items cannot be refunded or exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: P.O. Box 722, Alpine NJ 07620, United States.
To return your product, you should mail your product to: P.O. Box 722, Alpine NJ 07620, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you return a free shipping item, the shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.